FTA Return and Privacy Policies

FTA Return and Privacy Policies

Privacy Policy

Privacy Commitment

Family Travel Association, Inc. (“FTA” or “we” or “us”) understands your privacy is important. We take the responsibility of protecting your privacy very seriously. For this reason, we created this Privacy Policy to help you understand how we collect, use and protect the information we collect through our website, and other websites we own or manage now or in the future (collectively referred to as “website,” “our website,” or “this website”). This Privacy Policy is binding agreement between you and FTA. This policy may change from time to time so we recommend that you check it regularly. Your continued use of this website after the posting of any changes will constitute your acceptance of those changes.

Information We Collect and How We Use It

Information You Choose to Give Us: We receive and store any information you enter on our website or give us by phone, email or in any other way. On our website, you may request information, subscribe to our newsletter, purchase our products and services, participate in our contests and surveys, and use any other services we provide. To take advantage of these offerings, it is necessary for you to disclose personal information (referred to as “personal information,” “personally identifiable information,” and “your information”) to us, including but not limited to one or more of the following identifying information: name, age, address, telephone number, email address, company URL, and credit card details. We use the information you provide to respond to your requests, communicate with you, provide information about our company and promotional material from some of our partners, and customize and improve our services. To purchase our goods or services, you must submit financial information in addition to certain personal information, which we use to bill you for the purchased goods or services.

Information We Collect through Google Analytics: Users who visit this website and have javascript enabled are tracked through Google Analytics. Google Analytics collects information anonymously and reports website trends to us without identifying individual visitors. Google Analytics collects a variety of information from users, including the Internet protocol (IP address) that is used to connect your computer to the Internet (which it does not report to us), your Internet service provider (ISP), browser type, type of operating system, the full Uniform Resource Locator (URL) clickstream to, through, and from our website, including date and time, cookie, the length of time you spend on particular pages, which links you click while on our site, and similar site visit information. Google Analytics data is shared with Google. For more information on Google Analytics or to opt-out of having your information shared through Google Analytics, visit: http://www.google.com/intl/en/analytics/privacyoverview.html. For more information on Google’s privacy policy, visit http://www.google.com/intl/en/policies/privacy/.

We use this information to make our website easier to find on the Internet and to improve our website by learning which pages and features are interesting to our visitors. We treat this information as non-personal information and do not attempt to connect it to personally identifiable information, except as otherwise required by law.

Information from Others: We might receive information from you about third parties whom you authorize to interact with our website to provide or receive personalized information about you. That information might include your name and possibly other information used by that third party to identify your account.
Sharing Your Information

We may share personally identifiable information with third parties only as described in this section.
Third-Party Service Providers: We employ other companies and persons to perform certain business functions on our behalf, including but not limited to website development and maintenance, marketing, accounting and payment processing. These third parties have access to user information needed to perform their functions, but they may not use it for any other purposes.

Business Transfers: As our business continues to develop, your information may be sold to any successor to or purchaser of part or all of the assets of our business. Business assets typically include customer information.

Aggregated Demographic Information: We may share aggregated demographic information with third parties. We do not link this aggregated information to any personal information that can identify your or any other person and, thus, do not disclose any personal information in this manner.

Survey Data: The FTA occasional conducts industry and customer surveys. If the survey is listed as “anonymous” this means that your personal information is not stored in relation to your survey response, unless you specifically opt to provide your contact information within the survey. Your responses to the survey are reported only in the aggregate and will not link this to any personal information. Your participation in the survey is completely optional.

Legal Purposes: We may disclose your information if required to do so pursuant to judicial or governmental subpoenas, warrants, and orders, or as otherwise required by law. In addition, notwithstanding any terms to the contrary in this Privacy Policy, we retain the right to use, disclose and/or share your personal and non-personal information to investigate, prevent or take action regarding illegal activities, suspected fraud, and situations involving potential threats to the physical safety of any person.
With Your Permission: For situations other than those described in this Privacy Policy, we will notify you when personally identifiable information might be disclosed to a third party and you can opt-out of sharing your information.

Links to Third Party Websites

This website contains links to third-party websites, including public forums (e.g., chat rooms, forums, message boards and/or news groups) and Google, that are not owned by or affiliated with us. These links do not constitute an endorsement of the linked websites or the products and/or services offered on those websites. We have no control over and are not responsible for the privacy practices or the content of such sites. These websites may or may not have a privacy policy. This Privacy Policy applies only to our website and not to any third-party websites to which it links. We encourage our users to contact those sites directly about their privacy practices.

Our Security Practices

We use commercially reasonable security measures to protect our databases and information under our control against loss, misuse, destruction, unauthorized access, alteration, or inadvertent disclosure of data. We use secure sockets layer software to encrypt the information that you submit in your booking form, including financial data. Our customers’ financial information is kept in a secure storage facility and only accessible by authorized employees and third-party service providers who need to access the information to perform their duties.

Your Choices

You can always choose not to give us your personally identifiable information, although this information is required if you want to take advantage of some of our services such as subscribing to our newsletter or joining the FTA.

Most browsers automatically accept all cookies by default. You should be able to adjust your browser’s settings to reject new cookies, prompt you before accepting a cookie, or disable cookies. Check your browser’s help section for instructions on how to do this.

You may opt-out of receiving emails or other communications from us and our partners at the point where we ask whether you would like to receive such communications.

You may a) unsubscribe from our newsletters and other mailing lists, or b) request that your personally identifiable information be removed from our database so that you no longer receive our communications or our service. If you request that your personally identifiable information be removed from our database, please understand that it may be impossible to remove this information completely due to backups and records of deletions. Further, we will not be able to remove any personal information that we are required to retain by law (for instance, tax purposes, notices, etc.). If you wish to unsubscribe from our newsletters and mailings lists, please send an email with the term “Unsubscribe” in the subject line to the email listed in the “Contact Us” section of this Privacy Policy or write to us at the address listed in that section. If you wish to remove your personally identifiable information from our database, please send an email with the phrase “Remove from Database” in the subject line or write to us. You will be removed from our databases usually within ten business days of our receipt of your request, except where we are required to maintain the personal information by law. You may also request to review or amend any personally identifiable information that we maintain about you by sending a written request to us. We may take reasonable steps to confirm your identity before fulfilling any of these requests. Note that if you opt-out of our marketing materials but you purchased a product or service from us, you will continue to receive communications from us about your specific purchase. Further, if third parties already have your information, you will have to contact them directly to opt-out of their marketing communications.


Our website is not directed to children under 18, and we do not offer products or services for use by children. If you are under 18, you may not provide us with any personally identifiable information and you may not use our website without the supervision of a parent or guardian. If a child under the age of 18 has provided us with personally identifiable information, the child’s parent or guardian may contact us and request that such information be deleted from our records.

Notice to International Users

Our website is hosted in the United States. If you are accessing our website from the European Union (“EU”) or elsewhere, be aware that you are transferring your personal data to the United States, which does not have the same personal data protection laws as the EU and other regions. That being said, we take steps to ensure that your privacy is protected as described in this policy. By using our website, you consent to have your personal information used and transferred to the United States as set forth in this policy.

Changes to Privacy Policy

As stated above, this policy may change from time to time so we recommend that you check it regularly. Your continued use of our website after the posting of any changes will constitute your acceptance of those changes. If we are going to use any personally identifiable information in a manner that is materially less restrictive from that stated in our Privacy Policy at the time we collected such information, we will either attempt to obtain your consent before implementing the change or, in the absence of your consent, the new policy will not apply to information collected prior to the change.

Applicable Law and Choice of Forum

By visiting our website, you agree that any dispute relating to or arising out of this Privacy shall be resolved exclusively by binding arbitration. The binding arbitration shall take place in Nyack, New York, in accordance with the rules of the American Arbitration Association. Such proceedings will be governed by substantive (but not procedural) Washington state law. The arbitrator and not any federal, state or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any of this Privacy Policy is void or voidable.

Contact Us

If you have any questions, comments or concerns about this Privacy Policy, please contact us by email at rainer@familytravel.org or by phone at +1- 845-689-9033. You may also write to us at:

Family Travel Association, LLC?
407 N. Midland Avenue
?Nyack, NY 10960
?United States

Refund/Cancellation Policies

FTA Membership Refund/Cancellation Policy

The Family Travel Association (FTA) reserves the right to refuse or cancel a membership in the FTA at any time and for any reason.

If FTA refuses a new or renewing membership, organizations will be offered a refund for the remaining portion of their membership at the time of termination.

Membership Cancellation by Participant

Membership cancellations received within 30 days of joining may be eligible to receive a full refund less a $75 service fee.

Cancellations will be accepted via phone, fax or e-mail, and must be received by the stated cancellation deadline.

Cancellations received after the stated deadline will not be eligible for a refund.

All benefits of physical or digital format received by member organization must be cancelled/returned to the FTA.

All refund requests must be made by the organization’s primary contact or credit card holder.

Refund requests must include the name of the organization, card holder, and/or transaction number.

Refunds will be credited back to the original credit card used for payment.

The above policies apply to all FTA memberships unless otherwise noted in membership materials. Please read all individual materials thoroughly for any specific policies.

FTA Event Refund/Cancellation Policy

Event Cancellation by FTA

The Family Travel Association (FTA) reserves the right to cancel an event due to low enrollment or other circumstances which would make the event non-viable.

If FTA cancels an event, registrants will be first offered the opportunity to transfer their registration to another FTA event, then offered a full refund.

Should circumstances arise that result in the postponement of an event, FTA has the right to either issue a full refund or transfer registration to the same event at the new, future date.

Event Registration Cancellation by Participant

FTA Annual Summit:

Transfer Policy: FTA Members may transfer the financial value of their event registration to a co-worker or to the next FTA Summit for no charge if written notification is given 60 business days before the Summit – unless specifically stated on registration materials. After that point, the transfer service fee is $250. Companies who are not members of the FTA can transfer their registration at any point for a $250 service fee.

Cancellation Policy: No refunds will be given within 60 business days before the Summit; please plan accordingly. While the FTA strongly encourages delegates to first consider transferring their registration to a co-worker or to the next FTA Summit, from the time of paid registration through the 61st day before the Summit delegates may elect to cancel their registration and receive 50% of the registration fees originally paid.

Non-Summit FTA Events:

Unless specifically stated on registration materials, the deadline to receive a refund for your registration is 30 business days before the event.

Registration cancellations received prior to the deadline may be eligible to receive a refund less a $75 service fee.

All FTA Events:

Cancellations received after the stated deadline will not be eligible for a refund.
Refunds will not be available for registrants who choose not to attend an event.

Cancellations will be accepted in writing or via email and must be received by the stated cancellation deadline (see above).

All refund requests must be made by the attendee or credit card holder.

Refund requests must include the name of the organization, attendee and/or transaction number.

Refunds will be credited back to the original credit card used for payment.

These above policies apply to all FTA Events unless otherwise noted in event materials. Please read all individual materials thoroughly for any specific policies.

FTA Goods and Product Refund/Return Policy

All returns of goods and materials purchased directly from the Family Travel Association require prior authorization. Shipping and handling charges are non-refundable; Returns must be authorized by the FTA within 30 days of the invoice date.